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Atlas AI is your intelligent dashboard assistant. Ask questions about your tickets, get analytics insights, and find information quickly - all through natural conversation.
Atlas AI is a Pro feature. Upgrade your plan to access it.

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What Atlas Can Do

Ticket Insights

Find specific tickets, read conversations, check status

Analytics

Get stats, trends, and performance metrics

Staff Performance

Check response times, resolution rates, workload

Bot Performance

Compare bots, check activity, monitor health

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Getting Started

  1. Open your dashboard
  2. Click the Atlas AI icon in the sidebar
  3. Select your bot from the dropdown
  4. Start asking questions!

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Example Questions

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Ticket Information

"Show me ticket #42"
"What's the status of John's latest ticket?"
"Find tickets about billing from last week"
"How many tickets are currently open?"

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Analytics

"What's our average response time this month?"
"How many tickets did we resolve this week?"
"What's our busiest day for tickets?"
"Show ticket volume trends for the past 30 days"

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Staff Performance

"Who resolved the most tickets this week?"
"What's Sarah's average response time?"
"Which staff member handles billing tickets?"
"Show staff performance for the past month"

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Bot Performance

"How is my support bot performing?"
"Compare activity across all my bots"
"Which server has the most tickets?"
"Show bot performance metrics"

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Referencing Tickets

You can reference specific tickets using @ticket:ID: 
Tell me about @ticket:42
What was the resolution for @ticket:123?
As you type @ticket:, Atlas suggests recent tickets you can select.

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Sessions

Atlas remembers your conversation within a session: 
You: "Show me open billing tickets"
Atlas: [Shows 5 billing tickets]
You: "Which one has been waiting longest?"
Atlas: [Knows you mean billing tickets]

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Session Features

  • History - Previous conversations are saved
  • Context - Atlas remembers what you discussed
  • Pin Sessions - Save important conversations for later
  • New Session - Start fresh when changing topics

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Available Tools

Atlas uses these tools to answer your questions:

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getTicketDetails

Retrieves comprehensive ticket information:
  • Full conversation history
  • Status and priority
  • Staff assignments
  • Timeline and timestamps

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getStaffPerformance

Analyzes staff metrics:
  • Response times
  • Resolution rates
  • Ticket volume handled
  • Activity patterns

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getTicketAnalytics

Generates analytics reports:
  • Volume trends
  • Category breakdowns
  • Resolution metrics
  • Peak hours analysis

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getBotPerformance

Compares bot performance:
  • Guild/server counts
  • Activity metrics
  • Ticket volumes per bot

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getRecentActivity

Fetches filtered activity:
  • Recent tickets by criteria
  • Status changes
  • Staff actions

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Best Practices

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Be Specific

Specific questions get better answers:
  • ✅ “What was our response time for billing tickets last week?”
  • ❌ “How are we doing?”

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Use Time Ranges

Specify time periods for better results:
  • “This week”, “Last month”, “Past 30 days”
  • “Since January”, “In Q4”

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Reference Context

Use ticket IDs and staff names when possible:
  • “@ticket:123”
  • “Sarah’s performance”
  • “Billing category”

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Ask Follow-Ups

Atlas remembers context, so follow up naturally: 
"Show me unresolved tickets"
"Which one is highest priority?"
"What's the history on that one?"

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Data Security

Atlas only accesses data you own:
  • Your bots only
  • Your servers only
  • No access to other users’ data
All queries are:
  • Authenticated with your session
  • Limited to your bot IDs
  • Read-only (cannot modify data)

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Token Usage

Atlas queries use AI tokens:
  • Simple questions: ~500-1,000 tokens
  • Complex analytics: ~2,000-3,000 tokens
  • Ticket lookups: ~500-1,500 tokens
Token usage is shown after each response so you can monitor consumption.

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Troubleshooting

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”No data found”

  1. Check bot selection - Make sure the right bot is selected
  2. Check time range - Expand the time period
  3. Check criteria - Your filters might be too narrow

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Slow Responses

  1. Complex queries - Large data requests take longer
  2. Ticket history - Full conversations are data-intensive
  3. Be patient - Atlas shows progress while working

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Wrong Information

  1. Clarify question - Be more specific
  2. Check context - Atlas might be using previous context
  3. Start new session - Clear context if needed

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Can’t Find Tickets

  1. Check ticket ID - Verify the number is correct
  2. Check ownership - Ticket must be from your bot
  3. Check access - You need access to the server

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