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Manage all aspects of your TicketCord subscription from the billing dashboard.

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Accessing Billing Settings

1

Open Dashboard

Go to ticketcord.net/dashboard and sign in
2

Navigate to Billing

Click on your profile icon in the top right, then select Billing
3

View Subscription

Your current plan, billing cycle, and next payment date are displayed

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Upgrading Your Plan

When you upgrade to a higher tier:
  1. Immediate Access: New features are available instantly
  2. Prorated Charges: You only pay the difference for the remaining billing period
  3. Same Billing Cycle: Your billing date stays the same
1

Select New Plan

From the billing page, click Change Plan and select your desired tier
2

Review Changes

See what new features you’ll gain and the prorated amount due
3

Confirm Upgrade

Complete the payment to activate your new plan immediately
EU Customers: When upgrading to a paid plan, you’ll be asked to acknowledge the withdrawal waiver for digital goods as required by EU consumer protection law.

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Downgrading Your Plan

When you downgrade to a lower tier:
  1. End of Cycle: Downgrade takes effect at your next billing date
  2. Feature Limits: Features above your new limit become read-only
  3. Bot Limits: Extra bots are automatically stopped (but not deleted)
Make sure to adjust your configuration before downgrading. Bots beyond your new limit will be stopped automatically.

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What Happens to Your Data

ItemWhat Happens
TicketsRemain accessible (read-only for closed tickets)
TranscriptsAlways available regardless of plan
Custom EmbedsExcess embeds become read-only
Canned ResponsesExcess responses become read-only
AI TokensReset to new plan allocation
Knowledge BaseSources beyond limit become inactive

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Cancelling Your Subscription

You can cancel your subscription at any time:
1

Go to Billing

Navigate to Dashboard → Profile → Billing
2

Click Cancel

Select Cancel Subscription at the bottom of the page
3

Confirm Cancellation

Choose whether to cancel immediately or at end of billing period

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After Cancellation

  • Immediate Cancellation: Account downgrades to Free immediately
  • End of Period: You keep paid features until your billing period ends
  • Data Retention: All your data (tickets, transcripts, settings) is preserved
  • Reactivation: You can resubscribe at any time to regain access

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Updating Payment Method

1

Access Payment Settings

Go to Billing → Payment Methods
2

Add New Card

Click Add Payment Method and enter your card details
3

Set as Default

Click the three dots next to the new card and select Set as Default
4

Remove Old Card

Optionally remove your old payment method
We recommend updating your payment method before your card expires to avoid service interruption.

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Applying Coupon Codes

Have a promotional code? Here’s how to apply it:
1

During Checkout

When upgrading or starting a trial, look for Have a coupon? link
2

Enter Code

Type your coupon code and click Apply
3

Verify Discount

The discounted price will be shown before you complete payment
Coupon codes can only be applied once per account and may have expiration dates or usage limits.

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Switching Billing Cycle

To switch between monthly and yearly billing:
  1. Go to Billing → Change Plan
  2. Select the same plan but different billing cycle
  3. For monthly → yearly: Pay the yearly amount (prorated credit applied)
  4. For yearly → monthly: Change takes effect at renewal
Switching from yearly to monthly does not provide a partial refund. The change applies when your yearly subscription renews.

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Common Questions

No. Your tickets, transcripts, and settings are preserved even after cancellation. You can resubscribe anytime to regain access to paid features.
We don’t currently offer subscription pausing. You can cancel and resubscribe later when needed.
We’ll retry the payment a few times and send you email notifications. If payment continues to fail, your account will be downgraded to Free after a grace period.
Since TicketCord provides immediate access to digital features upon purchase, EU customers are asked to waive their withdrawal right during checkout. Once your paid subscription begins, subscriptions are non-refundable. You can cancel anytime to prevent future charges. Free trial users can cancel without being charged. For billing issues, contact us at hi@ticketcord.net.

Need Help?

Join our Discord server for billing support