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These commands help staff work efficiently and maintain ticket organization.

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/note

Manage internal staff notes on a ticket. Notes are only visible to staff members. 
/note add <content>
/note view
/note remove <note_id>

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Subcommands

SubcommandDescription
addAdd a new note to the ticket
viewView all notes on the ticket
removeRemove a specific note
Permission: Staff only

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Adding Notes

/note add content:Customer is a VIP - prioritize response
/note add content:Waiting for billing team confirmation
Notes include:
  • The staff member who created it
  • Timestamp when created
  • The note content

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Viewing Notes

/note view
Displays all notes on the current ticket in chronological order.

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Removing Notes

/note remove note_id:1
Notes are internal and never visible to the ticket creator or other non-staff users.

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/tag

Manage tags on the current ticket for organization and filtering. 
/tag add <tag>
/tag remove <tag>
/tag list
/tag clear

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Subcommands

SubcommandDescription
addAdd a tag to the ticket
removeRemove a tag from the ticket
listList all tags on the ticket
clearRemove all tags from the ticket
Permission: Staff only

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Adding Tags

/tag add tag:billing
/tag add tag:urgent
/tag add tag:needs-followup
Tags help you filter and search tickets in the dashboard. Use consistent naming for best results.

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Viewing Tags

/tag list
Shows all tags currently on the ticket.

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Removing Tags

/tag remove tag:urgent
/tag clear

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/transcript

Generate a transcript of the ticket conversation. 
/transcript
Permission: Ticket creator or staff What happens:
  • Creates a formatted record of all messages
  • Includes timestamps, usernames, and message content
  • Attachments and embeds are referenced
  • Transcript is saved according to your settings

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Transcript Formats

Transcripts can be delivered as:
FormatDescription
Discord MessagePosted directly in the channel
Web PageHosted HTML page with full formatting
Channel ArchiveSaved to your configured transcript channel
Configure transcript settings in your dashboard under Automation → Transcripts.

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/reply

Send a pre-configured canned response. 
/reply <response_name>
OptionTypeRequiredDescription
response_nameChoiceYesName of the canned response
Permission: Staff only
Plan: Basic or higher What happens:
  • Sends the pre-configured response message
  • Can include variables like ticket number, user mention
  • Saves time on common responses

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Setting Up Replies

  1. Go to your dashboard
  2. Navigate to Quick Replies (or Canned Responses)
  3. Create responses with names and content
  4. Use /reply to send them
Example responses:
NameContent
greeting”Thanks for contacting support! I’ll be with you shortly.”
resolved”Glad we could help! Feel free to open a new ticket if you need anything else.”
escalate”I’m escalating this to our senior team. You’ll hear back within 24 hours.”
Use variables in your replies: {user} for mention, {ticket} for ticket number.

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/priority

Set the priority level for a ticket. Adds a visual indicator to the channel name. 
/priority <level>
OptionTypeRequiredDescription
levelChoiceYesPriority level to set
Choices:
  • urgent - Adds red indicator
  • high - Adds orange indicator
  • medium - Adds yellow indicator
  • low - Adds green indicator
  • none - Removes priority indicator
Permission: Staff only
Plan: Requires AI plan (Pro or higher) What happens:
  • Channel name gets priority emoji prefix
  • Ticket is flagged in the dashboard
  • Helps staff identify critical issues
Example: 
/priority level:urgent
Channel becomes: 🔴-ticket-0001
Channel renaming is rate-limited by Discord. Rapid priority changes may be delayed.

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/stats

View ticket statistics for the current server. 
/stats [period]
OptionTypeRequiredDescription
periodChoiceNoTime period for stats
Choices:
  • today - Today’s statistics
  • week - Last 7 days
  • month - Last 30 days
  • all - All-time statistics
Permission: Staff only
Plan: Pro or higher Statistics include:
  • Total tickets opened/closed
  • Average resolution time
  • Staff response times
  • Ticket volume by category
  • Peak hours
Example: 
/stats period:week
For detailed analytics, visit the Analytics section in your dashboard.

Administration Commands

Learn about setup, embeds, and approvals