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Export all your personal data from TicketCord as required by GDPR and other privacy regulations.

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Your Right to Data Portability

Under GDPR Article 20, you have the right to:
  • Receive your personal data
  • Get it in a structured, commonly used format
  • Transfer it to another service

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What’s Included

Your data export contains:
CategoryData
AccountProfile, settings, preferences
BotsBot configurations
GuildsServer configurations
TicketsAll ticket data you own
TranscriptsGenerated transcripts
AnalyticsYour usage statistics
BillingPayment history

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Requesting an Export

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Via Dashboard

1

Open Settings

Dashboard → Profile → Settings
2

Go to Privacy

Scroll to the Privacy section
3

Click Export

Select Export My Data
4

Confirm

Verify your email address
5

Wait for Email

You’ll receive a download link when ready

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Processing Time

Data SizeTypical Time
Small (few tickets)Minutes
Medium1-2 hours
LargeUp to 24 hours
You’ll receive an email notification when your export is ready.

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Export Format

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File Structure

Your export is a ZIP file containing: 
export/
├── account.json
├── bots/
│   ├── bot-123.json
│   └── bot-456.json
├── guilds/
│   ├── guild-789.json
│   └── guild-012.json
├── tickets/
│   ├── ticket-001.json
│   ├── ticket-002.json
│   └── ...
├── transcripts/
│   └── transcript-001.html
├── analytics.json
└── billing.json

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Data Format

  • JSON files: Machine-readable structured data
  • HTML files: Human-readable transcripts
  • UTF-8 encoding: Proper character support
  • Timestamps: ISO 8601 format

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Download & Security

When ready, you’ll receive:
  • Email notification
  • Secure download link
  • Link valid for 7 days

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Security Measures

  • Links are unique and single-use
  • HTTPS encrypted download
  • Identity verification required
  • Automatic expiration

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Using Your Export

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Viewing Data

  • JSON files can be opened in any text editor
  • Use JSON viewers for better formatting
  • Transcripts open in any browser

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Importing Elsewhere

Your data is portable:
  • Standard JSON format
  • Can be processed by other tools
  • No proprietary formats

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Multiple Languages

The export interface supports all TicketCord languages:
  • Export request page translated
  • Email notifications in your language
  • Data content in original language

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Export Limitations

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What’s NOT Included

Not IncludedReason
Other users’ dataPrivacy of others
System logsTechnical data
Aggregated analyticsNot personal data
Bot tokensSecurity risk

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Rate Limits

  • One export request per 24 hours
  • Prevents abuse
  • Contact support for urgent needs

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Data Deletion

After exporting, you may also delete your data:
  1. Go to Settings → Privacy
  2. Click Delete My Account
  3. Follow confirmation steps
Account deletion is permanent. Export your data first if you want to keep it.

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For Server Owners

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Guild Data

As a server owner, your export includes:
  • Your server configurations
  • Staff settings you created
  • Tickets in servers you own

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Other Users’ Tickets

You won’t receive:
  • Content of tickets you didn’t create
  • Other users’ personal information
  • Staff members’ private data

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Compliance

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GDPR

Compliant with:
  • Article 15: Right of access
  • Article 20: Right to data portability
  • Provided within 30 days

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Other Regulations

Also supports:
  • CCPA (California)
  • UK GDPR
  • Other privacy laws

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Troubleshooting

Check spam folder. Verify email in settings is correct.
Large exports may take time. Wait for completion email.
Use a text editor or online JSON viewer.

Need Help?

Contact support for export assistance