TicketCord provides a comprehensive set of slash commands for managing your ticket system. Commands are organized by function and have specific permission requirements.
Quick Reference Command Permission Plan Description /helpEveryone All View available commands /closeCreator/Staff All Close the current ticket /reopenCreator/Staff All Reopen a closed ticket /claimStaff All Claim a ticket /unclaimClaimer/Staff All Release a claimed ticket /addCreator/Staff All Add user or role to ticket /removeCreator/Staff All Remove user or role from ticket /renameCreator/Staff All Rename a ticket channel /closerequestStaff All Request ticket closure from creator /transcriptCreator/Staff All Generate ticket transcript /noteStaff All Manage internal staff notes /tagStaff All Manage ticket tags /embedManage Messages All Send custom embed message /setupAdministrator All Create ticket infrastructure /on-callStaff/Everyone All Manage on-call status /replyStaff Basic+ Send canned response /priorityStaff AI Plan Set ticket priority /statsStaff Pro+ View ticket statistics /approvalStaff Enterprise Manage approval workflow /purgeServer Owner All Bulk delete tickets Find ticketStaff All Context menu: find user’s tickets
Permission Levels Commands check permissions in real-time. If staff roles change, permissions update immediately.
Level Who Everyone Any user in the server Creator The user who opened the ticket Staff Users with configured staff roles Claimer Staff member who claimed the ticket Manage Messages Users with Discord’s Manage Messages permission Administrator Users with Discord’s Administrator permission Server Owner The server owner only
Plan Requirements Some commands require specific subscription plans:
Plan Features Free Basic ticket management commands Basic + Canned responses (/reply) Pro + Statistics (/stats), AI priority Enterprise + Approval workflow (/approval)
Most ticket management commands work on all plans. AI-powered features require Pro or higher.
Command Categories
Ticket Management Open, close, claim, and manage tickets
Staff Tools Notes, tags, transcripts, and quick replies
Administration Setup, embeds, approvals, and bulk operations
Utility Help, on-call status, and user lookups
