Setup Flow Overview
After adding your bot and inviting it to your server, follow this process:1
Run /setup in Discord
Creates the basic Discord infrastructure (categories and roles)
2
Complete configuration on dashboard
Select the created resources and configure all features
3
Create ticket embeds
Build embeds with buttons that users click to open tickets
Step 1: Run /setup Command
In your Discord server, run the setup command:You need Administrator permission or Manage Channels + Manage Roles permissions to run this command.
| Resource | Description |
|---|---|
| 🎫 Tickets | Category where new tickets are created |
| 📁 Closed Tickets | Category where closed tickets are moved |
| Ticket Admin | Role with full ticket management access |
| Ticket Support | Role with basic ticket access |
Handling Existing Resources
If/setup detects existing ticket categories or roles, you’ll see options to:
- Create Anyway - Creates new resources with unique names
- Use Existing - Skip creation and configure existing resources on the dashboard
Step 2: Dashboard Configuration
After running/setup, go to ticketcord.net/dashboard to complete the setup:
1
Select your bot and server
Choose the bot and server you just set up
2
Configure Essential Settings
- Ticket Category - Select the 🎫 Tickets category
- Closed Category - Select the 📁 Closed Tickets category
- Staff Roles - Select the Admin and Support roles created by
/setup - Log Channel - Choose where ticket events are logged (optional)
- Transcript Channel - Choose where transcripts are saved (optional)
3
Assign roles to your staff
In Discord, give your team members the Ticket Admin or Ticket Support roles
Step 3: Create Ticket Embeds
Ticket embeds are messages with buttons that users click to open tickets. (Sometimes called “panels” in other bots)- Go to Embeds in the dashboard
- Click Create Embed
- Design your embed using the builder
- Add a button with the Open Ticket action
- Send to your desired channel (e.g., #support)
Additional Settings
Automation
Configure automatic ticket management in the dashboard:| Setting | Description |
|---|---|
| Auto-close | Close tickets after inactivity period |
| Auto-delete | Delete tickets after closing |
| Auto-transcript | Generate transcripts when tickets close |
| Auto-reminder | Remind staff of open tickets |
AI Features
AI features require a Pro or Enterprise plan.
- Knowledge Base - Auto-suggest answers from your documentation
- Smart Routing - Automatically assign tickets to the right team
- Priority Detection - AI-powered ticket prioritization
Slash Commands
Your bot includes these commands for managing tickets:| Command | Description |
|---|---|
/setup | Create ticket categories and roles |
/close | Close the current ticket |
/claim | Claim a ticket |
/transcript | Generate a transcript |
/add @user | Add user to ticket |
/remove @user | Remove user from ticket |
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