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Boost your productivity with keyboard shortcuts throughout the TicketCord dashboard.

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Viewing Shortcuts

Press Ctrl/Cmd + / anywhere to see all available shortcuts.

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Global Shortcuts

These work anywhere in the dashboard:
ShortcutAction
Ctrl/Cmd + KOpen command palette
Ctrl/Cmd + /Show keyboard shortcuts
Ctrl/Cmd + BToggle sidebar
EscapeClose modal/dialog
?Show help

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Command Palette

The command palette (Ctrl/Cmd + K) is your power tool:

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What You Can Do

  • Navigate to any page
  • Search tickets
  • Search commands
  • Run quick actions
  • Access settings

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Using the Palette

1

Open Palette

Press Ctrl/Cmd + K
2

Type Command

Start typing what you want
3

Select Result

Use arrow keys and Enter

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Example Commands

TypeAction
ticketsGo to tickets page
settingsOpen settings
#1234Open ticket 1234
@johnFind tickets by John
closeClose current ticket
ShortcutPage
g then hGo to Home
g then tGo to Tickets
g then cGo to Configuration
g then aGo to Analytics
g then sGo to Settings

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Two-Key Combos

Press g first, then the second key:
  1. Press and release g
  2. Within 1 second, press second key
  3. Navigation happens

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Ticket List Shortcuts

When viewing the ticket list:
ShortcutAction
j / ↓Move down
k / ↑Move up
EnterOpen selected ticket
xToggle selection
Shift + xSelect range
Ctrl/Cmd + aSelect all
EscapeDeselect all

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Bulk Actions

ShortcutAction
cClose selected
aAssign selected
pSet priority
tAdd tag
DeleteDelete selected

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Ticket Detail Shortcuts

When viewing a single ticket:
ShortcutAction
cClose ticket
rReopen ticket
aAssign ticket
pChange priority
nAdd note
tAdd tag
EscapeGo back to list

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Reply Shortcuts

ShortcutAction
Ctrl/Cmd + EnterSend reply
TabInsert canned response
Ctrl/Cmd + Shift + EToggle emoji picker

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Search & Filter Shortcuts

ShortcutAction
/Focus search
fOpen filters
EscapeClear search
EnterApply search

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Editor Shortcuts

When typing messages or responses:
ShortcutAction
Ctrl/Cmd + BBold
Ctrl/Cmd + IItalic
Ctrl/Cmd + UUnderline
Ctrl/Cmd + KInsert link
Ctrl/Cmd + ZUndo
Ctrl/Cmd + Shift + ZRedo

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Embed Designer Shortcuts

When using the embed designer:
ShortcutAction
Ctrl/Cmd + SSave embed
Ctrl/Cmd + ZUndo change
Ctrl/Cmd + Shift + ZRedo change
Ctrl/Cmd + DDuplicate element
DeleteRemove element
EscapeDeselect

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Accessibility

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Focus Navigation

ShortcutAction
TabNext focusable element
Shift + TabPrevious element
EnterActivate focused item
SpaceToggle checkbox/button

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Screen Readers

  • All shortcuts work with screen readers
  • ARIA labels on interactive elements
  • Keyboard focus visible

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Customization

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Viewing Current Bindings

  1. Press Ctrl/Cmd + /
  2. See all current shortcuts
  3. Grouped by category

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Custom Shortcuts

Custom keybinding configuration is coming soon. Currently, all shortcuts use default bindings.

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Platform Differences

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Mac vs Windows/Linux

MacWindows/LinuxAction
CmdCtrlModifier key
OptionAltSecondary modifier

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Browser Conflicts

Some shortcuts may conflict with browser shortcuts:
  • Ctrl/Cmd + K usually works
  • Some browsers reserve certain keys
  • Use command palette as fallback

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Tips for Power Users

Learn Incrementally Start with Ctrl/Cmd + K (command palette). Add more as you get comfortable.
Use the Cheat Sheet Press Ctrl/Cmd + / anytime to see available shortcuts.
Keyboard-First Workflow For repetitive tasks, keyboard is faster than mouse.
Command Palette is Universal When in doubt, Ctrl/Cmd + K can do almost anything.

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Troubleshooting

  • Check if you’re in the right context (list vs detail view)
  • Ensure focus is in the app, not browser address bar
  • Try the command palette as alternative
Some shortcuts may be overridden by browser. Use command palette or try a different browser.
Press Ctrl/Cmd + / anytime to see the full list.

Need Help?

Questions about shortcuts? Join our Discord