Plan Comparison
Free
Perfect for small communities getting started with ticket management.
- 1 custom bot
- Unlimited tickets
- 20+ Discord commands
- Web dashboard access
- Community support
Basic
All Pro features without AI - great for communities that don’t need AI.
- 3 custom bots
- Remove branding
- Priority support (24h)
- Analytics dashboard
- 5 custom embeds
Pro
Best for growing communities with AI-powered support.
- 3 custom bots
- AI-powered features
- Knowledge base (2 sources)
- Atlas AI assistant
- Smart auto-routing
Enterprise
Full access for large organizations with advanced needs.
- 6 custom bots
- 15 KB sources + GitHub
- Webhooks (20 per guild)
- SLA management
- Custom footer/branding
Detailed Feature Matrix
| Feature | Free | Basic | Pro | Enterprise |
|---|---|---|---|---|
| Bots & Tickets | ||||
| Custom Discord bots | 1 | 3 | 3 | 6 |
| Tickets per month | Unlimited | Unlimited | Unlimited | Unlimited |
| Ticket history | Forever | Forever | Forever | Forever |
| Branding | ||||
| TicketCord footer | Required | Removed | Removed | Custom |
| Custom bot status | No | Yes | Yes | Yes |
| Custom footer text/icon | No | No | No | Yes |
| Embeds & Templates | ||||
| Custom embeds | 1 | 5 | 5 | 15 |
| Canned responses | 0 | 25 | 25 | Unlimited |
| AI Features | ||||
| AI tokens/month | 0 | 0 | Included | Maximum |
| Atlas AI assistant | No | No | Yes | Yes |
| Knowledge base sources | 0 | 0 | 2 | 15 |
| GitHub KB integration | No | No | No | Yes |
| Smart auto-routing | No | No | Yes | Yes |
| Priority detection | No | No | Yes | Yes |
| Duplicate detection | No | No | Yes | Yes |
| Translation | No | No | Yes | Yes |
| Sentiment detection | No | No | Yes | Yes |
| Integrations | ||||
| Webhooks per guild | 0 | 0 | 0 | 20 |
| Webhook rate limit/min | - | - | - | 60 |
| Enterprise Features | ||||
| Business hours | No | No | No | Yes |
| SLA management | No | No | No | Yes |
| Multi-stage approvals | No | No | No | Yes |
| Scheduled reports | No | No | No | Yes |
| Support | ||||
| Support type | Community | Priority (24h) | Priority (24h) | Priority (12h) |
Billing Options
Monthly vs Yearly
Save 17% when you choose yearly billing:| Plan | Monthly | Yearly (per month) | Yearly Total |
|---|---|---|---|
| Basic | Check pricing page | ~17% off | Save 2 months |
| Pro | Check pricing page | ~17% off | Save 2 months |
| Enterprise | Check pricing page | ~17% off | Save 2 months |
Free Trial
All paid plans include a 7-day free trial:- Full access to all plan features during trial
- €1 card verification to start (refunded instantly)
- Cancel anytime before trial ends
- Automatic conversion to paid subscription after trial
If you don’t add a payment method before the trial ends, your account will automatically downgrade to the Free plan.
What Happens When You Upgrade?
What Happens When You Downgrade?
- Features above your new plan limit become read-only
- Extra bots beyond your limit are automatically stopped
- Existing tickets and transcripts remain accessible
- AI tokens reset to new plan allocation at next billing cycle
Frequently Asked Questions
Can I change plans anytime?
Can I change plans anytime?
Yes! You can upgrade or downgrade your plan at any time from the billing dashboard. Changes take effect immediately.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and some debit cards through Stripe. PayPal is not currently supported.
Is there a refund policy?
Is there a refund policy?
TicketCord provides immediate access to premium features upon purchase. During checkout, EU customers are asked to waive their 14-day withdrawal right as required by EU law, since digital services begin immediately. Once your paid subscription begins, subscriptions are non-refundable. You can cancel anytime to prevent future charges. Free trial users can cancel at any time without being charged. See our Terms of Service for full details.
What counts as a 'bot'?
What counts as a 'bot'?
Each custom Discord bot you create counts as one bot. A bot can be connected to multiple Discord servers (guilds).
Do unused AI tokens roll over?
Do unused AI tokens roll over?
No, AI tokens reset at the beginning of each billing cycle and do not roll over to the next month.
Can I get a custom plan?
Can I get a custom plan?
For organizations with special requirements, contact us at hi@ticketcord.net to discuss custom enterprise pricing.