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These utility commands help with general bot usage and team coordination.

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/help

View available commands and get help. 
/help
Permission: Everyone What it shows:
  • List of available commands
  • Brief description of each
  • Your permission level
  • Link to documentation
Command visibility depends on your permissions. Staff see more commands than regular users.

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/on-call

Manage your on-call availability status. Shows other staff who’s available to handle tickets. 
/on-call toggle
/on-call status

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Subcommands

SubcommandPermissionDescription
toggleStaffToggle your on-call status
statusEveryoneView current on-call roster

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Toggling Status

/on-call toggle
Permission: Staff only Toggles your availability between:
  • On-Call - You’re available to handle tickets
  • Off-Call - You’re not currently available
Use this when going on break, ending your shift, or focusing on other tasks.

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Viewing Roster

/on-call status
Permission: Everyone Shows:
  • Which staff members are currently on-call
  • When they went on-call
  • Total staff available
Example output: 
Currently On-Call (3 staff):
Sarah - On-call since 2:30 PM
Mike - On-call since 3:00 PM  
Alex - On-call since 1:15 PM

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Use Cases

ScenarioAction
Starting your shift/on-call toggle (to go on-call)
Taking a break/on-call toggle (to go off-call)
Checking coverage/on-call status
End of day/on-call toggle (to go off-call)
On-call status is per-server. Your status in one server doesn’t affect other servers.

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Find Ticket (Context Menu)

Find all tickets created by a specific user. This is a context menu command - right-click on a user to access it.

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How to Use

1

Right-click on a user

Find the user in the member list or a message
2

Select 'Apps'

Hover over the Apps submenu
3

Click 'Find ticket'

The command runs immediately
Permission: Manage Messages (staff)

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What It Shows

  • Open tickets - Active tickets from this user
  • Closed tickets - Previous tickets from this user
  • Channel links - Click to jump to each ticket
  • Ticket status - Current state of each ticket
Example output: 
Tickets for @JohnDoe

Open Tickets:
#ticket-0145 - billing-issue (claimed by @Sarah)
#ticket-0152 - general

Closed Tickets:
#closed-0098 - refund-request
#closed-0087 - account-help

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Use Cases

ScenarioWhy Use It
Repeat customerCheck their history before responding
VIP identificationSee if they’ve had issues before
Issue patternsIdentify recurring problems
Context gatheringUnderstand the customer relationship
This is faster than searching in the dashboard when you need quick access to a user’s ticket history.
Deleted ticket channels won’t appear in results, even if the database record exists.

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Command Tips

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Autocomplete

Many commands support autocomplete:
  • Start typing the command
  • Options appear as you type
  • Use arrow keys to navigate
  • Press Tab or Enter to select

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Ephemeral Responses

Some command responses are ephemeral (only visible to you):
  • Error messages
  • Confirmation prompts
  • Sensitive information

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Rate Limits

Discord has rate limits on certain actions:
  • Channel renaming (2 per 10 minutes)
  • Message sending (5 per 5 seconds per channel)
  • Bulk operations may be queued
If you see “Rate limited” errors, wait a moment before trying again.

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Troubleshooting

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Command Not Appearing

  1. Check permissions - You may not have access to that command
  2. Refresh Discord - Press Ctrl+R to refresh the command list
  3. Check plan - Some commands require specific plans
  4. Bot permissions - Ensure the bot has necessary Discord permissions

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Command Errors

ErrorSolution
”Not a ticket channel”Run the command inside a ticket channel
”Missing permissions”Check your staff role assignment
”Feature not available”Upgrade your plan or enable the feature
”Rate limited”Wait and try again

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Getting Help

Support Server

Get help from our team via DM

Documentation

Browse the full documentation