Accessing Settings
Open Dashboard
Go to ticketcord.net/dashboard
Profile Settings
Basic Information
Your profile shows:| Field | Source | Editable |
|---|---|---|
| Avatar | From Discord | No (syncs from Discord) |
| Username | From Discord | No (syncs from Discord) |
| From Discord | Change in Discord | |
| Display Name | Custom | Yes |
Updating Profile
- Display Name: Your preferred name shown in the dashboard
- Profile syncs automatically from Discord
- To change avatar/username, update in Discord
Notification Settings
Email Notifications
Configure which emails you receive:| Notification | Description |
|---|---|
| Billing | Payment confirmations, invoices |
| Product Updates | New features, announcements |
| Security | Login alerts, security notifications |
| Weekly Summary | Usage and performance digest |
Dashboard Notifications
In-app notifications for:- Ticket activity
- Bot status changes
- System alerts
- Feature tips
Managing Notifications
Theme Settings
Dark/Light Mode
| Mode | Description |
|---|---|
| Light | Bright background, dark text |
| Dark | Dark background, light text |
| System | Follows your OS preference |
Changing Theme
- Go to Settings → Appearance
- Select your preferred theme
- Theme applies immediately
Language Settings
Supported Languages
The dashboard is available in:- English
- Deutsch (German)
- Español (Spanish)
- Français (French)
- Nederlands (Dutch)
- Português (Portuguese)
- Русский (Russian)
Changing Language
Bot messages to users use a separate language setting configured per-server (18 languages available).
Keyboard Shortcuts
Viewing Shortcuts
PressCtrl/Cmd + / anywhere to see all available shortcuts.
Common Shortcuts
| Shortcut | Action |
|---|---|
Ctrl/Cmd + K | Open command palette |
Ctrl/Cmd + B | Toggle sidebar |
Ctrl/Cmd + / | Show shortcuts |
Escape | Close modal/dialog |
Command Palette
The command palette (Ctrl/Cmd + K) lets you:
- Navigate to any page
- Search tickets
- Run quick actions
- Access settings
Privacy Settings
Data Controls
| Option | Description |
|---|---|
| Export Data | Download all your data |
| Delete Account | Permanently remove account |
Export Your Data
Request a full export of your TicketCord data:- Go to Settings → Privacy
- Click Export My Data
- Receive email when ready
- Download within 7 days
Delete Account
To delete your account:- Go to Settings → Privacy → Danger Zone
- Click Delete My Account
- Read the confirmation message
- Type your username to confirm
- Click Delete Permanently
Session Management
Active Sessions
View where you’re signed in:- Browser/device type
- Location (approximate)
- Last active time
- Current session indicator
Signing Out
- This device: Click Sign Out in profile menu
- All devices: Settings → Security → Sign Out Everywhere
Connected Services
Discord Connection
Your Discord account is the primary authentication:- Cannot be changed (sign in with different account to switch)
- Permissions requested during sign-in
- Revoke access in Discord settings if needed
Revoking Access
To disconnect TicketCord from Discord:- Go to Discord → User Settings → Authorized Apps
- Find TicketCord
- Click Deauthorize
Revoking Discord access will sign you out of TicketCord but won’t delete your data.
Billing Settings
Access billing from Settings or Profile menu:- View current plan
- Manage subscription
- Update payment method
- View invoices
Help & Support
From settings, you can:- View documentation
- Contact support
- Report bugs
- Submit feature requests
Need Help?
Join our Discord for support