Accessing the Dashboard
Visit Dashboard
Go to ticketcord.net/dashboard
Dashboard Layout
The dashboard is organized into several key areas:Top Navigation
| Element | Purpose |
|---|---|
| Logo | Click to return to dashboard home |
| Bot Selector | Switch between your bots |
| Server Selector | Switch between Discord servers |
| Profile Menu | Access settings, billing, and sign out |
Sidebar Navigation
The left sidebar provides access to all features:Tickets
Tickets
View, search, and manage all tickets for the selected server
Configuration
Configuration
Server settings, channels, roles, embeds, and automation
AI Features
AI Features
Knowledge base, auto-routing, Atlas AI, and AI settings
Analytics
Analytics
Ticket statistics, staff performance, and AI usage
Integrations
Integrations
Webhooks and external service connections
Main Content Area
The central area displays the selected page content, with:- Page title and description
- Action buttons (where applicable)
- Data tables, forms, or visualizations
- Pagination for long lists
Quick Actions
Common actions available from anywhere:| Shortcut | Action |
|---|---|
Ctrl/Cmd + K | Open command palette |
Ctrl/Cmd + / | Show keyboard shortcuts |
Ctrl/Cmd + B | Toggle sidebar |
Bot Selection
Switching Bots
Click the bot selector in the top navigation to:- View all your bots
- See bot status (online/offline)
- Switch to a different bot
- Create a new bot
Server Selection
After selecting a bot, choose a server to manage:- Only servers where your bot is installed appear
- Server icon and name displayed
- Member count shown
- Click to switch servers
Dashboard Pages
Home / Overview
The dashboard home shows:- Quick stats (open tickets, response time, satisfaction)
- Recent activity feed
- Alerts and notifications
- Quick action cards
Tickets
Learn More
Full guide to ticket management
- View all tickets (open, closed, pending)
- Search and filter tickets
- Bulk actions
- Export data
Configuration
Manage your server setup:- General: Welcome messages, categories, naming
- Embeds: Custom ticket embeds
- Automation: Auto-close, reminders, routing
- Staff: Roles and permissions
- Advanced: Business hours, SLA, approvals
AI Features
Configure AI-powered capabilities:- Knowledge Base: Add sources, manage content
- Auto-Routing: Set up routing rules
- Atlas AI: Chat with your AI assistant
- Settings: Toggle features, set thresholds
Analytics
View performance metrics:- Ticket volume trends
- Resolution times
- Staff performance
- Customer satisfaction
- AI usage and costs
Integrations
Connect external services:- Webhooks: Send events to external URLs
- Configure webhook events and filters
User Settings
Access from your profile menu:- Profile: Update display name, avatar
- Notifications: Email and in-app preferences
- Theme: Light/dark mode
- Language: Interface language
- Billing: Subscription management
Status Indicators
Throughout the dashboard, you’ll see status indicators:| Indicator | Meaning |
|---|---|
| 🟢 Green | Online/Active/Success |
| 🟡 Yellow | Warning/Pending |
| 🔴 Red | Offline/Error/Urgent |
| ⚪ Gray | Inactive/Disabled |
Mobile Experience
The dashboard is responsive and works on mobile devices:- Sidebar collapses to hamburger menu
- Tables scroll horizontally
- Touch-friendly controls
- Core features fully functional
For the best experience, we recommend using a desktop browser for complex configuration tasks.