Viewing Your Invoices
Open Dashboard
Go to ticketcord.net/dashboard and sign in
Invoice Information
Each invoice includes:| Field | Description |
|---|---|
| Invoice Number | Unique identifier for the transaction |
| Date | When the payment was processed |
| Plan | The subscription plan purchased |
| Billing Period | Start and end dates of the billing cycle |
| Amount | Total charged (including any discounts) |
| Status | Paid, Pending, or Failed |
| Payment Method | Last 4 digits of the card used |
Downloading Invoices
To download a PDF invoice:- Find the invoice in your payment history
- Click the Download or PDF icon next to it
- The invoice will download to your device
Invoice Contents
Your PDF invoice includes:- TicketCord company information
- Your billing details
- Invoice number and date
- Itemized charges
- Applied discounts or credits
- Tax information (if applicable)
- Payment method used
- Total amount paid
Managing Billing Information
Updating Your Billing Email
Invoices are sent to your account email by default. To use a different email:- Go to Billing → Billing Details
- Update the billing email address
- Save changes
Adding Company Information
For business invoices, you can add:- Company name
- VAT/Tax ID (for EU businesses)
- Billing address
Adding a valid EU VAT number may exempt you from VAT charges on your subscription.
Payment Statuses
| Status | Meaning |
|---|---|
| Paid | Payment successfully processed |
| Pending | Payment is being processed |
| Failed | Payment could not be processed |
| Refunded | Payment was refunded to your card |
Failed Payments
If a payment fails:- Check Your Card: Ensure your payment method is valid and has sufficient funds
- Update Payment: Go to Billing → Payment Methods to update your card
- Retry Payment: Click Retry next to the failed payment
- Grace Period: You have a few days to resolve payment issues before service interruption
Refunds
Requesting a Refund
To request a refund, contact us at hi@ticketcord.net with:- Your account email
- Invoice number
- Reason for refund request
EU Withdrawal Rights
Under EU law (Directive 2011/83/EU), consumers have a 14-day withdrawal right for digital goods. However, since TicketCord provides immediate access to premium features upon purchase, you are asked to waive this right during checkout. Once you consent and your subscription begins, it is non-refundable. If you did not waive this right during checkout and have not used any paid features, you may still be eligible for withdrawal within 14 days. Contact us at hi@ticketcord.net with your invoice details. See our Terms of Service for full details.Refund Processing
- Refunds are processed to your original payment method
- Processing time: 5-10 business days
- Partial refunds may be issued for prorated periods
Tax Information
VAT for EU Customers
- VAT is charged based on your country of residence
- Businesses with valid VAT IDs may be exempt
- VAT amounts are shown separately on invoices
Tax Receipts
All invoices serve as tax receipts and include:- Tax amounts (where applicable)
- Tax identification numbers
- Business registration information
Billing Support
I didn't receive my invoice
I didn't receive my invoice
Check your spam folder. If still missing, go to Billing to download it directly, or contact support.
I was charged incorrectly
I was charged incorrectly
Contact us at hi@ticketcord.net with your invoice number and we’ll investigate promptly.
I need an invoice for a past purchase
I need an invoice for a past purchase
All past invoices are available in your Billing dashboard. You can download them anytime.
Can I get a custom invoice format?
Can I get a custom invoice format?
For enterprise customers, we can accommodate special invoicing requirements. Contact hi@ticketcord.net.
Need Billing Help?
Contact our billing support team