Skip to main content
Find answers to the most common questions about TicketCord.

​
General Questions

TicketCord is a Discord ticket management platform that lets you create custom support bots for your Discord server. It includes features like AI-powered knowledge base, analytics, webhooks, and more.
Each bot you create can be added to multiple Discord servers. The number of bots you can create depends on your plan:
  • Free: 1 bot
  • Basic: 3 bots
  • Pro: 3 bots
  • Enterprise: 6 bots
No! All plans include unlimited tickets. There’s no cap on how many tickets you can create.
Ticket data is stored indefinitely. Even on the Free plan, your tickets and transcripts are kept forever unless you delete them.
Yes, you can add multiple TicketCord bots to the same Discord server if needed (e.g., different bots for different departments).

​
Getting Started

  1. Sign in at ticketcord.net/dashboard
  2. Click Create Bot
  3. Follow the guide to create a Discord application
  4. Enter your bot token
  5. Invite the bot to your server
  6. Run /setup in Discord
See our Quick Start guide for detailed steps.
Bot tokens are created in the Discord Developer Portal:
  1. Create a new application
  2. Go to the Bot section
  3. Click “Reset Token” to get your token
  4. Copy and paste it into TicketCord
At minimum, the bot needs:
  • Manage Channels (create ticket channels)
  • Manage Roles (manage ticket permissions)
  • Send Messages
  • Embed Links
  • Read Message History
See Installation for the full permissions table.
After inviting your bot, type /setup in any channel where the bot can see messages. This starts the interactive setup wizard.

​
Features

The Knowledge Base lets you add content from websites or documents. When users create tickets, AI searches this content and suggests relevant answers automatically. See Knowledge Base for full details.
TicketCord includes several AI features (Pro/Enterprise plans):
  • Knowledge Base: Automatic suggestions from your content
  • Auto-Routing: Route tickets to the right team
  • Priority Detection: Automatically set ticket priority
  • Duplicate Detection: Find similar tickets
  • Translation: Translate tickets to other languages
  • Sentiment Detection: Detect user mood
  • Atlas AI: Dashboard AI assistant
Webhooks send ticket events to external URLs in real-time. Use them to integrate with Slack, Zapier, custom systems, and more. See Webhooks. Webhooks are an Enterprise feature.
Yes! Use the Embed Designer in the dashboard to customize colors, text, buttons, and fields for your ticket panels. The number of custom embeds depends on your plan.
When a ticket is closed, a transcript can be generated. Transcripts are HTML pages showing the full conversation with messages, attachments, and formatting preserved.

​
Billing & Plans

The Free plan includes:
  • 1 custom bot
  • Unlimited tickets
  • All Discord commands
  • Web dashboard
  • Ticket transcripts
  • Community support
The main limitations are no AI features, TicketCord branding required, and limited embeds.
All paid plans have a 7-day free trial:
  • €1 card verification to start (refunded instantly)
  • Full access to all plan features
  • Cancel anytime before trial ends
  • Auto-downgrades to Free if no payment added
Yes! You can upgrade or downgrade anytime:
  • Upgrades: Instant access, prorated billing
  • Downgrades: Take effect at next billing date
  • Cancel: Keep access until period ends
We accept all major credit cards (Visa, Mastercard, American Express) through Stripe. PayPal is not currently supported.
TicketCord is a digital service with immediate access upon purchase. During checkout, EU customers are asked to waive their 14-day withdrawal right as required by EU consumer protection law (Directive 2011/83/EU), since premium features activate instantly. Once your paid subscription begins, subscriptions are non-refundable. You can cancel anytime to prevent future charges. If you’re on a free trial, you can cancel at any time without being charged. For billing issues, contact us at hi@ticketcord.net.
All your data is preserved. Features above your new plan limit become read-only. You can upgrade again to regain full access.

​
Technical Questions

Common causes:
  • Invalid bot token (regenerate in Discord Developer Portal)
  • Missing permissions (reinvite with correct permissions)
  • Discord outage (check Discord status)
  • Rate limited (wait and retry)
See Troubleshooting for error codes.
Try these steps:
  1. Wait a few minutes (slash commands can take time to register)
  2. Ensure bot has “Use Application Commands” permission
  3. Restart the bot from the dashboard
  4. Reinvite the bot if issue persists
Check that:
  • Bot has “Manage Channels” permission
  • Ticket category has space (Discord limit: 50 channels per category)
  • Bot’s role is high enough in the hierarchy
To reset your bot configuration:
  1. Go to Dashboard → Bot Settings
  2. Click Reset Configuration
  3. Confirm the reset
  4. Run /setup again in Discord
No, TicketCord is a hosted service only. Self-hosting is not available.

​
Privacy & Security

Yes. We use:
  • Strong encryption for sensitive data
  • TLS for all connections
  • EU-based hosting
  • Regular security audits
See our Privacy Policy for details.
We collect:
  • Discord IDs (user, server, channel)
  • Ticket content (messages, attachments)
  • Account information (email from Discord)
  • Usage analytics
See our Privacy Policy for details.
Yes! Go to Dashboard → Settings → Privacy → Export My Data. You’ll receive a download link via email. See GDPR Export.
Go to Dashboard → Settings → Privacy → Danger Zone → Delete Account. This permanently deletes all your data.
Yes. We’re fully GDPR compliant with:
  • Data export capabilities
  • Right to deletion
  • EU data hosting
  • Proper consent mechanisms
See our Privacy Policy.

​
AI Features

Token allocation varies by plan:
  • Free: 0 tokens
  • Basic: 0 tokens
  • Pro: Included allocation
  • Enterprise: Maximum allocation
Check your dashboard for current usage.
No, tokens reset at the start of each billing cycle. Unused tokens don’t carry over.
Tips to improve:
  • Add more relevant content sources
  • Ensure content is up-to-date
  • Adjust confidence thresholds
  • Use the training feature to improve
See Knowledge Base Feedback.
Yes, each AI feature can be individually enabled or disabled in your server configuration.

​
Still Need Help?

Discord Support

Join our community for help

Email Support

Contact us directly