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Send personalized welcome messages to new members when they join your Discord server.

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What Are DM Welcome Messages?

When a new member joins your server, TicketCord can:
  • Send them a direct message automatically
  • Welcome them to your community
  • Provide helpful links and information
  • Explain how to get support

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Setting Up DM Welcome

1

Navigate to Settings

Dashboard → Configuration → Welcome Messages
2

Enable DM Welcome

Toggle DM Welcome on
3

Customize Message

Write your welcome message
4

Add Embed (Optional)

Create a rich embed for the message
5

Save

DM welcome is now active

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Message Configuration

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Plain Text Message

Simple text-only welcome: 
Welcome to our server, {{user}}!

We're glad to have you here. If you need any help, 
just open a ticket by clicking the button in #support.

Enjoy your stay!

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Rich Embed

Create a visually appealing embed:
FieldPurpose
TitleHeadline (e.g., “Welcome!”)
DescriptionMain welcome text
ColorSidebar color
ThumbnailServer logo
FieldsLinks, rules, info
FooterAdditional note

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Available Variables

Personalize messages with variables:
VariableReplaced With
{{user}}New member’s name
{{user_mention}}@mention of member
{{server}}Server name
{{member_count}}Current member count
{{date}}Current date

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Example with Variables

Welcome to {{server}}, {{user}}! 🎉

You're member #{{member_count}}!

Need help? Just open a support ticket and our team will assist you.

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Embed Design

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Using Embed Designer

  1. Click Create Embed in welcome settings
  2. Design your embed visually
  3. Preview how it looks
  4. Save when satisfied

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Sample Welcome Embed

╔═══════════════════════════════════════╗
║  🎉 Welcome to Awesome Community!     ║
╠═══════════════════════════════════════╣
║  Hey {{user}}!                        ║
║                                       ║
║  Thanks for joining us. Here are      ║
║  some helpful links to get started:   ║
║                                       ║
║  📜 Rules: #rules                     ║
║  💬 Chat: #general                    ║
║  🎫 Support: #support                 ║
╠═══════════════════════════════════════╣
║  Need help? Open a ticket anytime!    ║
╚═══════════════════════════════════════╝

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Delivery Options

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Timing

Configure when the message sends:
OptionDescription
ImmediateSend as soon as they join
DelayedWait X seconds/minutes
A small delay (10-30 seconds) can feel more natural than instant messages.

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Conditions

Optionally send only if:
  • Member accepts rules (if using Discord’s rules screening)
  • Member has verified email
  • Member is not a bot

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Handling Failures

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Why DMs Might Fail

DMs can fail to deliver if:
  • User has DMs disabled from server members
  • User blocked the bot
  • Discord rate limits

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Fallback Options

When DM fails:
OptionDescription
NoneDo nothing
Channel MessagePost in a channel instead
LogRecord failure for review

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Best Practices

Keep It Brief Long messages feel overwhelming. Stick to essentials.
Be Helpful Include useful links: rules, FAQ, support channel.
Don’t Spam One welcome message is enough. Avoid multiple messages.
Test It Send yourself a test message to verify formatting.

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Example Messages

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Simple Welcome

Welcome to our community, {{user}}! 

If you need any help, head to #support and click the button to open a ticket.

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Detailed Welcome

Welcome to {{server}}, {{user}}! 🎉

Here's everything you need to get started:

📋 Read the rules in #rules
💬 Introduce yourself in #introductions  
❓ Ask questions in #general
🎫 Need support? Open a ticket in #support

Our team is here to help. Enjoy your stay!

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Support-Focused

Hi {{user}}, welcome!

Quick tip: If you ever need help, just head to #support and click "Create Ticket". 

Our team typically responds within a few hours.

Have a great time here!

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Monitoring

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Delivery Stats

Track welcome message performance:
  • Messages sent
  • Delivery failures
  • Failure reasons

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Review Logs

View recent welcome activities:
  • Who received messages
  • When sent
  • Delivery status

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Troubleshooting

Check that DM Welcome is enabled and your bot has proper permissions.
Many users disable DMs from server members. Consider a fallback channel message.
Preview your message before enabling. Check variable syntax.

Need Help?

Questions about DM welcome? Join our Discord