Bulk operations are available on Basic plan and above.
What Are Bulk Operations?
Bulk operations let you:- Select multiple tickets
- Apply an action to all at once
- Complete tasks faster
- Maintain consistency
Available Bulk Actions
| Action | Description |
|---|---|
| Close | Close all selected tickets |
| Reopen | Reopen closed tickets |
| Assign | Assign to a staff member |
| Unassign | Remove assignment |
| Set Priority | Change priority level |
| Add Tag | Apply a tag |
| Remove Tag | Remove a tag |
| Move Category | Change category |
| Export | Download selected tickets |
| Delete | Permanently remove |
Using Bulk Operations
Selecting Tickets
Selection Options
| Option | Description |
|---|---|
| Individual | Click checkbox per ticket |
| Select All | Selects all on current page |
| Select Filtered | Select all matching filter |
| Deselect All | Clear selection |
Performing the Action
Bulk Close
Close multiple tickets at once:Options
| Option | Description |
|---|---|
| Close Reason | Optional message |
| Generate Transcripts | Create transcripts for all |
| Notify Users | Send closure notification |
| Delete Channels | Remove Discord channels |
Example Use Cases
- End-of-week cleanup
- Close abandoned tickets
- Resolve batch of similar issues
Bulk Assign
Assign multiple tickets:Options
| Option | Description |
|---|---|
| Assign To | Select staff member |
| Notify Assignee | Send notification |
| Add Note | Optional internal note |
Distribution
Optionally distribute evenly:- Round-robin assignment
- Balance workload
- Avoid overloading one person
Bulk Priority
Change priority for multiple tickets:- Select new priority level
- All selected tickets updated
- SLA timers may recalculate
Bulk Tagging
Add or remove tags:Add Tags
- Select tickets
- Click Add Tag
- Choose tag(s)
- Apply
Remove Tags
- Select tickets
- Click Remove Tag
- Choose tag(s) to remove
- Apply
Bulk Export
Export selected tickets:Formats
| Format | Contents |
|---|---|
| CSV | Metadata spreadsheet |
| JSON | Full structured data |
| Formatted transcripts |
Process
- Select tickets
- Click Export
- Choose format
- Download when ready
Bulk Delete
Confirmation
Before bulk delete:- Count of tickets shown
- Warning message displayed
- Type confirmation phrase
- Click confirm
What’s Deleted
- Ticket data
- Message history
- Attachments
- Transcripts
Using Filters with Bulk
Filter First
Apply filters to narrow selection:- Set filter criteria
- Select all filtered results
- Perform bulk action
Example Workflows
Close all old tickets:- Filter: Status = Open, Updated > 30 days ago
- Select All
- Bulk Close
- Filter: Unassigned
- Select All
- Bulk Assign (round-robin)
- Filter: User Role = VIP
- Select All
- Add Tag “VIP”
Progress and Completion
Progress Indicator
During bulk operations:- Progress bar shows completion
- Count of processed tickets
- Estimated time remaining
Completion Summary
After completion:- Success count
- Failed count (if any)
- Error details for failures
- Done notification
Limitations
Batch Size
- Maximum 100 tickets per operation
- For more, perform multiple batches
- Large operations may take time
Rate Limits
- Discord API limits apply
- Channel deletion is rate-limited
- System queues requests appropriately
Permissions
Actions require appropriate permissions:- Delete requires admin
- Assign requires staff
- Close requires staff
Best Practices
Troubleshooting
Some tickets failed
Some tickets failed
Check error details. Common causes: permission issues, rate limits.
Operation is slow
Operation is slow
Large batches take time. Discord rate limits affect channel operations.
Can't select all
Can't select all
You may need to narrow filters or work in smaller batches.
Need Help?
Questions about bulk operations? Join our Discord