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The Web Chat Widget lets your website visitors open support tickets and chat with your team in real time — without ever leaving your site. Messages are relayed to a Discord channel where your staff responds as usual, and replies appear instantly in the visitor’s browser.
The Web Chat Widget is a Pro feature and is currently in beta. Upgrade your plan to access the widget.

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How It Works

1

Visitor opens the widget

A chat bubble appears on your website. Visitors click it, fill out a short form (name, email), and start typing.
2

Ticket is created in Discord

TicketCord creates a private channel in your server with the visitor’s messages, file attachments, and online status.
3

Staff responds in Discord

Your team replies in the Discord channel. Messages, typing indicators, and read receipts are relayed back to the visitor in real time.
4

Visitor sees the response instantly

The widget updates live via server-sent events — no page refresh needed.

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Features

Real-Time Messaging

Bidirectional chat with typing indicators, read receipts, and delivery confirmations

File Attachments

Visitors can upload images, PDFs, and documents directly through the widget

Voice Messages

Built-in voice-to-text dictation for hands-free message input

Pre-Chat Form

Collect visitor name and email before the conversation starts

Theming

Match your brand with custom colors, positioning, and light/dark mode support

Domain Restriction

Lock the widget to specific domains so only your websites can use it

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What’s Next

Setup Guide

Enable the widget and embed it on your website

Developer Reference

Pre-fill fields, configure CSP, and advanced embedding options